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Tech Support for MacWise
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PROBLEM
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SOLUTION
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Extension Conflict. |
A version 2.0 extension called USB Floppy Enabler needs to be removed. It may have been included with VST floppy drives. Replace this extension with the latest version on the VST Technologies web site. The latest extension as of 4/11/02 is called USB Floppy Support and is version 2.1.6 |
Printing
Problems Symtom usually was that the first page would print OK and then the rest of the pages would be blank or would come to the screen instead of printing to the printer. Symptoms might change depending on the font and font size you used in Printer Setup. Sometimes problem would only show up in a long print job. Possible crash during printing also. |
Upgrade to newer version: MacWise 4.37 |
Baud
Rate Too High |
This
can happen when using the Serial Tool or Apple Modem Tool. |
TELNET
PROBLEM When doing an open connection, you get a message immediately that says "Unable to complete connection". The TGE telnet tool is not compatible with OS 9 or fast Macs. |
Use VersaTerm Telnet Tool
It is $30 per user and is much faster than the TGE tool. Or send email to sales@carnation-software.com |
Blue
G3 Error The
Blue G3 and some other Macs can get this error message if MacToPic
Plus tries to use the non-CommToolBox mode. Prior to June 16,
1999 that was the default mode the first time it was run. This
also can occur with MacWise and SBMac.
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Use the new Defaults FileCopy
this new defaults file into your MacToPic Plus Folder and let
it replace the old Defaults file. Now it will come up with the
CommToolBox enabled. NOTE: You might also get this error if you tried to run the program without the Xmodem tool installed in the extension folder. Make sure the Xmodem tool is installed and then unstuff a fresh copy of MacToPic and run the program. Then select New Connection from the CommToolBox Menu to select the proper settings for your Mac. |
8/14/98 Terminal Type Entry in Telnet Tool If you have the correct emulation selected under the Emulate Menu but the emulation does not work...
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Enter Correct Terminal Type in the Telnet Tool
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TELNET
PROBLEM 1 12/14/97 with G4 Mac and TGE Tool When doing a New Connection from the CommToolBox Menu, The PPP dialer presents a dialing window and you get a System crash. This is a TGE Tool bug in all versions. You can get around this problem by turning off automatic PPP dialing. OR...
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Use VersaTerm Telnet Tool
It is $30 per user and is much faster than the TGE tool also. Or send email to sales@carnation-software.com |
TELNET PROBLEM 2 12/14/97 When logging into a unix host, the host always thinks you are a VT100 terminal even though you have the emulation set to some other terminal type. This is a TGE Tool version 1 problem. Version 1 has no capability of setting the terminal type within the tool.
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Solution 1:TGE Tool Version 2 fixes this problem. OR...Solution 2: Use VersaTerm Telnet Tool
It is $30 per user and is much faster than the TGE tool also. Or send email to sales@carnation-software.com
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TELNET PROBLEM 3 12/14/97 You are intermittently logged off for no apparent reason and the telnet session closes. This is a TGE version 1 bug.
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Solution 1:TGE Tool Version 2 fixes this problem. OR...Solution 2: Use VersaTerm Telnet Tool
It is $30 per user and is much faster than the TGE tool also. Or send email to sales@carnation-software.com |
TELNET PROBLEM 4 12/14/97 Function keys intermittently do not work with unix host. This is a Telnet Packet timing problem. The Fkey escape sequence gets broken up into separate packets and the host does not recognize it as a complete escape sequence.
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Solution 1:The following two lines should be added to the profile file (or modified if this file is already present) in the Unix /etc directory using vi or another suitable Unix text editor: FLIP_ESC_DELAY=300 export FLIP_ESC_DELAY OR...Solution 2: Use VersaTerm Telnet Tool
It is $30 per user and is much faster than the TGE tool also. Or send email to sales@carnation-software.com |
TELNET PROBLEM 5 12/14/97 You get a System crash when you try to open the connection. This can be caused by Incorrect IP address with the TGE tool. Or you could be using a telnet tool that is not compatible with Carnation Software products.
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Use VersaTerm Telnet Tool
It is $30 per user and is much faster than the TGE tool also. Or send email to sales@carnation-software.com |
Upgrade Needed 4/22/97 MAC OS SYSTEM 8 Incompatibility All windows are not centered properly due to larger window frames. Capture ON status in the bottom window will not turn off and says ON when it is really OFF.
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Solution: Upgrade to:MacWise 3.05 or greaterMacToPic Plus 8.45 or greaterSBMac 3.51 or greater
Or send email to sales@carnation-software.com |
CONFLICT ValueFax Background 2.0.8 thru 2.0.13 4/29/97 Extension will not release the modem port.Communications programs that try to use the serial port run without complaining that the port is in use but it actually is being used by ValueFax. The symptom is extra garbage on your screen for direct serial connections. The symptom when dialing is that the connection is dropped as soon as carrier is detected.
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Add the following program names to a file called "Names of Comm Applications"(located in the ValueFax folder inside of the System Folder):MacToPicMacWiseSBMacValueFax Home Page |
CONFLICT SAM Intercept 4.5.0 4/29/97 Causes all Carnation Software Products to crash upon quitting the program. |
Upgrade to Sam Intercept 4.5.1 or later |
Visit the MacFixit site for general Mac troubleshooting.